THE IMPORTANCE OF STAFF TO A LAW OFFICE

4/12/2017

     I am behind my self-imposed publishing schedule due to a pesky trial. Some of you remember those things where you work 19 straight days getting ready for trial and it gets continued over your objection. You then get to re-do all of that 4 months later when it is rescheduled – you know, a trial.

     So, to refocus, my general aim in these posts is to help lawyers better manage their practices and avoid having claims made against them. Loss prevention is better than claims defense. I present this staff related post not because it is Administrative Assistant Month and Day. By the way, if I ever were to offer free legal advice, do not forget that day for your staff. At least, say thank you.

     Unhappy clients often show their displeasure with ethics charges or legal malpractice claims. Attorney at Work, in a Daily Dispatch by Roy Ginsburg, recently highlighted these basics of “customer”/client service:

                        • Listen to what the client wants.

                        • Do not delay in doing what the client wants.

                        • Communicate with the client about the progress.

     All of these are just good common sense approaches, but so many in the business and legal worlds do not meet these. Some variation creeps into claims made when you start digging in a deposition.

     While in no way covering for any lawyer without these basic skills, I do observe that most lawyers have overflowing plates with their time controlled in part by others. Here you go with my spring pitch – our staff is the key to keeping the greasy side down and the shiny side up. As a lawyer, you must get to the above service components to be successful as a lawyer.

     You need people in a law practice that understand these basic service tenets and then you need to let them help manage you and your time. Let go of a little of that ego and get your staff helping you more. The front of your office is fundamental in the happy client world. An intelligent and prompt telephone answer and a professional appearance at the front desk mean a lot for the critical and only first impression. You need to train for these skills and monitor for their quality.

     Then good docketing and assistance by staff to recognize deadlines and assist in meeting them allows that busy lawyer to succeed. In the type, send and move on world, more eyes on the subject for more quality assurance help the product. An effective staff team is part of that solution.

     Each of the basic service tenants can be enhanced or better delivered with good staff. Never underestimate the value of the time you spend in hiring and training people who can make you look fabulous. That good client result and the timely delivery of what the client wanted may not have happened just based upon your good looks. Develop and celebrate a good staff and you will be a more successful lawyer.

49 Comments

Hari Gakinya

9/2/2020 09:43:02 pm

Very useful

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11/4/2022 10:52:29 pm

I totally agree when you said that the first impression is critical, and this can be gotten through a telephone answer which has to be professional and prompt. I can imagine finding a law firm like that and feeling confident that they can be trusted. With that in mind, I will call around different companies to find a personal injury attorney, because I need to ensure that I get compensated when another driver hit my car and caused be to have bruises.

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2/2/2024 04:48:11 am

I completely concur with your statement about the importance of a first impression, which can significantly be influenced by how professionally and promptly a phone call is answered. Envisioning a law firm that exudes such professionalism instantly boosts my confidence in their reliability. With this perspective, I plan to contact various firms to locate a personal injury attorney. It's crucial for me to find someone competent to ensure I receive compensation for the injuries and bruises I sustained when another driver collided with my car.

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2/15/2024 06:16:17 pm

I fully agree with your observation on the significance of first impressions, which are greatly shaped by the professional and swift response to a phone call. Imagining a law firm that demonstrates such professionalism immediately elevates my trust in their dependability. From this viewpoint, I intend to reach out to multiple firms to find a personal injury lawyer. It's essential for me to secure a skilled attorney to guarantee I am compensated for the injuries and bruises I incurred from another driver crashing into my car.

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2/19/2024 09:58:46 pm

This article wonderfully emphasizes the indispensable role of staff in a law office and how their contributions are essential for the success of both the firm and its clients. It highlights the importance of attentive client service, timely communication, and efficient management of tasks, all of which are vital components of a thriving legal practice. The author's insight into the significance of empowering staff to support lawyers in meeting client needs and managing time effectively resonates deeply, offering valuable guidance for fostering a positive and productive work environment. Overall, this article serves as a reminder of the invaluable role played by staff members and the importance of recognizing and appreciating their contributions to the success of the firm.

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This guide provides crucial information for University of Michigan students facing criminal charges, highlighting the importance of addressing legal matters both in court and on campus. It effectively underscores the potential consequences of criminal charges, such as jail time and academic sanctions, while emphasizing the need for a comprehensive defense strategy. By acknowledging the dual nature of the student's situation and offering guidance on navigating both the legal and academic aspects of their case, this guide serves as a valuable resource for students in distress.

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3/31/2024 08:17:12 pm

This article beautifully emphasizes the invaluable role of staff members in a law office, highlighting how they are essential for maintaining professionalism, efficiency, and client satisfaction. The author's personal anecdotes and relatable examples effectively convey the significance of fostering a supportive and competent team to enhance the overall success of a legal practice. By stressing the importance of listening to clients, prompt communication, and effective time management, the article offers practical advice that resonates with both aspiring and seasoned legal professionals. Overall, it serves as a heartfelt reminder of the vital contributions made by staff members and the importance of nurturing a positive working environment within a law office. Great job in underscoring the significance of staff appreciation and collaboration in achieving legal excellence!

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4/7/2024 10:59:54 pm

This article eloquently underscores the crucial role of staff within a law office and how their contributions are integral to the success of both the firm and its clients. It emphasizes the importance of providing attentive client service, maintaining timely communication, and efficiently managing tasks, all of which are essential elements of a thriving legal practice. The author's insights into the significance of empowering staff to assist lawyers in meeting client needs and managing time effectively strike a chord, offering valuable guidance for cultivating a positive and productive work environment. Overall, this article serves as a poignant reminder of the invaluable role played by staff members and the significance of acknowledging and appreciating their contributions to the firm's success.

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4/10/2024 06:26:47 am

This article eloquently underscores the indispensable role of staff within a law office, highlighting how their contributions are crucial for both the firm's success and the satisfaction of its clients. It emphasizes the significance of providing attentive client service, maintaining timely communication, and efficiently managing tasks, all of which are fundamental aspects of a thriving legal practice. The author's insights into the importance of empowering staff to assist lawyers in meeting client needs and managing time effectively strike a chord, offering valuable guidance for cultivating a positive and productive work environment. Overall, this article serves as a poignant reminder of the invaluable role played by staff members and the necessity of recognizing and appreciating their contributions to the firm's success.

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4/17/2024 12:38:39 am

This article beautifully underscores the indispensable role of staff within a law office, highlighting how their contributions are vital for both the firm's success and the satisfaction of its clients. It emphasizes the significance of providing attentive client service, maintaining timely communication, and efficiently managing tasks, all of which are fundamental aspects of a thriving legal practice. The author's insights into the importance of empowering staff to assist lawyers in meeting client needs and managing time effectively resonate deeply, offering valuable guidance for fostering a positive and productive work environment. Overall, this article serves as a poignant reminder of the invaluable role played by staff members and the necessity of recognizing and appreciating their contributions to the firm's success.

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5/22/2024 09:54:06 pm

This article beautifully emphasizes the crucial role of staff in a law office and how their dedication can significantly impact client satisfaction and the success of a legal practice. It's refreshing to see recognition given to the often unsung heroes behind the scenes who ensure smooth operations and excellent service delivery. The author's practical advice about listening to clients, prompt communication, and effective time management resonates deeply and serves as a valuable reminder for lawyers to value and empower their staff. This piece not only highlights the importance of teamwork but also celebrates the often overlooked contributions of support staff in the legal profession. Great job on articulating these insights with clarity and appreciation!

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5/23/2024 06:19:30 am

This article beautifully emphasizes the vital role that staff play in the success of a law office, highlighting their importance in ensuring client satisfaction and effective time management for attorneys. The writer's recognition of the value of staff members in delivering excellent client service and meeting deadlines is commendable, reminding us that behind every successful lawyer is a dedicated team supporting them. It's heartening to see such appreciation for the hard work and contribution of staff members, underscoring the collaborative nature of a thriving legal practice. This article has helped me understand the significance of fostering a positive and supportive work environment, where staff are empowered to excel and contribute to the overall success of the firm.

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5/24/2024 04:40:09 am

This article highlights the crucial role of staff in a law office, emphasizing the significance of their contributions to client satisfaction and overall success. It reminds us that behind every successful lawyer is a dedicated team supporting them. The advice to prioritize staff training and empowerment resonates deeply, underscoring the importance of fostering a positive work environment where employees feel valued and empowered to excel. By recognizing the vital role of staff and investing in their development, lawyers can enhance their practice and better serve their clients. This article serves as a valuable reminder of the importance of teamwork and appreciation within the legal profession. Great job!

Harold Walker link

8/12/2024 02:11:47 pm

Staff handle administrative tasks such as filing documents, managing calendars, and organizing case files, which allows attorneys to focus on legal work and client representation. I’m so thankful for your helpful post!

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9/16/2024 02:47:35 pm

Staff are the backbone of any law office, ensuring smooth operations, client communication, and support for attorneys. Their efficiency directly impacts the firm’s success.

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5/14/2025 06:36:13 am

This article really helped me understand how important a strong, reliable staff is to a law office’s success. I never realized just how much the staff contributes to client satisfaction, from answering the phone with professionalism to making sure deadlines are met. The way the article explains how a lawyer can’t do it all alone and needs to let their staff help more makes so much sense. It’s clear that having a great team not only helps with the smooth running of the office but also leads to better results for clients. I really appreciate how the article highlights the value of hiring and training the right people—it’s something I hadn’t thought of in such detail before. This was a great reminder about the importance of teamwork!

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5/22/2025 07:22:16 am

This article does a great job of highlighting the importance of staff in a law office. It made me realize that a lawyer's success isn’t just about their legal skills, but also about having a strong, well-trained team behind them. I never thought about how much staff can help with customer service, managing deadlines, and even making a great first impression with clients. The point about letting go of some ego and trusting your staff to help manage time and tasks really stood out to me. It helped me understand that hiring and training the right people is key to making sure things run smoothly in a law practice. Overall, this article was a great reminder that success in law isn't just about one person; it’s a team effort. You did a fantastic job explaining this!

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5/22/2025 07:52:12 am

This article really opened my eyes to how important a good staff is to the success of a law office. Before reading this, I didn’t realize how much of a difference a professional front desk or effective docketing can make in keeping clients happy and managing time. It was eye-opening to see how the staff can help lawyers with basic client service skills like listening, responding quickly, and keeping clients informed. The point about lawyers needing to let go of some of their ego and trust their staff to help manage their time really hit home for me. I now understand that the success of a law office depends just as much on the staff as it does on the lawyer. Great job explaining how a strong team can make all the difference!

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5/24/2025 06:01:15 pm

This article helped me understand how important staff are to a law office. It really showed that lawyers can’t do everything on their own and need a strong team to help keep things running smoothly. I liked how it explained that even small things like answering the phone the right way or meeting deadlines can make a big difference for clients. The way the writer talked about trusting and training your staff made me feel like they truly care about making law offices better. It was clear, honest, and made me think about how teamwork can lead to success.

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5/28/2025 05:58:42 am

This article really helped me understand how important staff are to a law office and how they can make a big difference in keeping clients happy. I never thought about how much a good team behind the scenes can help lawyers stay organized, meet deadlines, and communicate better with clients. The way you explained that letting go of some control and trusting your staff can actually make things run smoother was eye-opening. You did a fantastic job showing that success isn’t just about the lawyer alone, but about everyone working together. Thank you for sharing such a thoughtful and practical message!

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5/29/2025 06:22:37 am

This article really helped me see how important the staff is in a law office and how much they do behind the scenes. I used to think the lawyer did everything, but now I understand that the staff plays a huge role in keeping things running smoothly and making clients feel cared for. I liked how the article talked about answering phones the right way and helping with deadlines—those little things really matter. It made me realize that a strong, well-trained team can make a big difference. You did a great job showing how valuable staff members are—thank you for writing this!

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5/29/2025 07:55:20 am

This article really opened my eyes to how important staff members are in a law office. I used to think that the lawyer did everything, but now I see how much the staff helps make everything run smoothly. I liked how the article talked about answering phones politely and helping lawyers stay on top of deadlines. It made me realize that being part of a law office team takes good communication and respect for everyone’s role. You did a great job explaining it in a way that felt honest and easy to understand. It made me appreciate how teamwork helps clients feel more cared for.

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6/4/2025 07:35:53 am

This article really helped me understand how important staff are to the success of a law office. I never thought about how much the people who answer phones and help with deadlines can affect a client’s experience and a lawyer’s ability to do their job well. The way you explained that good communication, listening, and timely work all depend on a strong team made me see why investing time in hiring and training staff is so valuable. Thank you for sharing this—it really shows how teamwork behind the scenes can make a huge difference for happy clients and a successful practice!

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6/4/2025 08:23:28 am

This article really helped me understand how important staff are to a law office’s success. I hadn’t thought much about how much lawyers rely on their team to keep everything running smoothly, from answering phones to meeting deadlines. The way you explained that good staff make lawyers look better and help keep clients happy really hit home. It reminded me that teamwork is key, and that training and appreciating staff is just as important as the lawyer’s own work. You did a great job showing how a strong team can make a huge difference for both lawyers and their clients!

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6/4/2025 09:28:17 pm

This article really opened my eyes to how important staff are to the success of a law office. I never thought about how much the people answering phones, managing schedules, and helping lawyers behind the scenes impact how happy clients are. The way you explained that good communication, listening, and quick action are key to keeping clients satisfied made a lot of sense. It also showed me that letting staff help more and training them well isn’t just helpful — it’s necessary. You did a great job showing how having a strong team can make a lawyer look even better and keep everything running smoothly. I really appreciate this clear and honest advice!

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6/4/2025 10:12:44 pm

This article really opened my eyes to how important the staff is in a law office. I used to think it was all about the lawyer, but now I see that a strong, helpful team behind the scenes makes a big difference. The way the writer explained it made me feel just how much staff can help with keeping clients happy and everything running smoothly. I liked how they talked about training, communication, and even the first impression at the front desk. It made me realize that having great staff isn’t just helpful—it’s necessary. This was a great and honest article, and I learned a lot from it!

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6/6/2025 04:11:56 am

This article really opened my eyes to how important staff are in a law office. I never fully realized that a lawyer’s success depends so much on the people around them, especially when it comes to listening to clients, communicating well, and meeting deadlines. The way you explained that good staff can help lawyers manage their time and make a great first impression made a lot of sense. I feel like this article gave me a better understanding of why hiring and training the right people is so important, and it made me appreciate the teamwork behind the scenes. You did an excellent job sharing this valuable advice in a clear and thoughtful way!

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6/6/2025 05:01:08 am

This article really opened my eyes to how important staff are in a law office, and how they help lawyers do their best work. I never thought about how much the people answering phones and keeping track of deadlines affect how happy clients are. The part about letting go of ego and trusting your team really hit home—it's true that no one can do everything alone. I feel like the writer did a great job explaining why good communication and teamwork make a lawyer more successful. This article made me appreciate how much a strong, well-trained staff can make a difference, and it showed me how to think differently about managing a law practice.

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This article really helped me understand how important staff are to the success of a law office. I never thought about how much a good team behind the scenes can make a lawyer look better and keep clients happy. The way you explained that staff help with things like answering phones, managing deadlines, and keeping communication clear made me realize how teamwork is key. I also liked how you reminded lawyers to let go of some control and trust their staff more. You did a great job showing that good staff aren’t just helpers—they’re a big part of making the whole practice run smoothly and keeping clients satisfied. Thanks for sharing these important ideas!

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I really enjoyed reading this article because it opened my eyes to how important staff are to a law office’s success. I never realized how much a good team can help lawyers manage their busy schedules and keep clients happy. The points about listening to clients, communicating well, and meeting deadlines really stood out to me, and I see now that staff play a huge role in making that happen. You did a fantastic job explaining why training and trusting your staff is just as important as the lawyer’s work. After reading this, I truly understand how great staff support can make a lawyer look even better and keep clients satisfied.

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This article really helped me understand how important staff are in a law office. I never realized that a lot of what makes a lawyer successful depends on the people who work with them behind the scenes. The way it explained that staff can help with communication, deadlines, and even first impressions made me see how much they really do. I liked how honest and real the writing was—it made me appreciate how hard everyone works, not just the lawyer. Thank you for sharing this! It made me think about teamwork in a whole new way.

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6/9/2025 10:49:45 pm

This article really made me understand how important good staff are to a law office. It’s easy to think lawyers do everything themselves, but the article shows how having a smart and helpful team makes a huge difference in keeping clients happy and avoiding problems. I especially liked the advice about listening to clients and communicating clearly, which sounds simple but is so important. You did a great job explaining how good staff help lawyers manage their time and keep things running smoothly. After reading this, I feel like I see how a strong team behind the scenes is really the secret to success for any lawyer. Thank you for such a thoughtful and useful article!

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This article really opened my eyes to how important staff are in a law office and how they help lawyers succeed. I loved how you explained that listening to clients, quick communication, and meeting deadlines are key, but that lawyers can’t do it all alone—they need a strong team to support them. It helped me understand that hiring and training good staff isn’t just about getting help, but about making the whole office shine and keeping clients happy. You did a great job showing how teamwork makes everything run smoother and why valuing your staff leads to better results. Thank you for sharing this important message!

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This article really opened my eyes to how important staff are in a law office. I never realized how much a good team behind the scenes can help a lawyer succeed by keeping things organized, communicating well, and making clients feel valued. It made me understand that being a great lawyer isn’t just about legal skills but also about trusting and training your staff to help manage everything. The advice about letting go of ego and working with your team was really powerful. Thank you for explaining this so clearly—it made me appreciate how much good staff truly matter!

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This article really helped me understand how important staff are to the success of a law office. I never thought about how much the people answering the phone and helping with deadlines can affect a client’s experience. You explained so well that lawyers can’t do everything alone and need to trust their team to help with communication and keeping clients happy. I especially liked how you said letting go of ego and working with staff makes everything run smoother. This article made me appreciate the hard work behind the scenes and how a great staff can make a lawyer look amazing. You did a fantastic job showing why good staff are truly the heart of a law office!

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This article really helped me understand how important staff members are to the success of a law office. I didn’t realize how much a good team behind the scenes can make a lawyer’s job easier and keep clients happy by making sure things get done on time and communication stays clear. The way you explained that staff help manage time and keep everything running smoothly made me see that it’s not just the lawyer’s work that matters, but the whole team’s effort. I think you did a great job showing how treating and training staff well can really make a difference for clients and the whole practice. Thank you for sharing this important message!

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6/13/2025 08:51:26 pm

This article really helped me understand how important staff are to a law office. I never realized how much behind-the-scenes work they do to keep everything running smoothly. The way you explained that happy clients come from good communication, fast action, and teamwork made so much sense. It also showed me that lawyers can't do it all on their own, and that a strong, trained staff makes a huge difference. Your writing made me appreciate the people who answer phones, keep things organized, and help lawyers do their best work. Thank you for sharing this—it was honest, helpful, and very eye-opening!

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This article really helped me understand how important the staff is to a law office, and it made me appreciate all the hard work behind the scenes that lawyers don’t always talk about. I liked how it explained that good communication, listening to clients, and being organized are not just the lawyer’s job but something the whole team helps with. It also reminded me that even small things like answering the phone politely and keeping track of deadlines make a big difference in making clients happy. The article did a great job showing that a successful law office depends on having a great staff, and that treating and training them well helps everyone do better. I feel like I learned a lot from it!

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This article really helped me understand how important staff are to the success of a law office. I never realized how much the right team can help lawyers stay organized, meet deadlines, and keep clients happy. The way you explained that good communication and quick service start with the staff made me see that it’s not just about the lawyer’s skills but also about having people who support them well. You did a great job showing why hiring and training the right staff is so valuable. After reading this, I feel like I truly appreciate the teamwork behind a successful law practice. Thank you for sharing such helpful advice!

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This article really helped me understand how important staff are to a law office and how much they can make a difference in keeping clients happy. I liked how you explained that good communication, listening to clients, and being prompt aren’t just nice to have, but essential parts of great service. It made me see that lawyers can’t do everything alone and that having a smart, well-trained team is key to success. Your advice about letting staff help manage time and pay attention to deadlines was very clear and useful. You did a great job showing how valuing and supporting staff can make both the lawyer and the clients feel more satisfied. Thank you for sharing these helpful ideas!

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This article really helped me understand how important staff are to a law office and how they make a big difference in keeping clients happy. I never thought about how much the front desk or good communication can affect a client’s experience. The advice about letting go of ego and trusting your team was powerful and showed me that success is really a team effort. You did a great job explaining that good staff aren’t just helpers—they are key to making everything run smoothly and keeping clients satisfied. Thank you for sharing such smart and helpful advice!

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This article really opened my eyes to how important staff members are in a law office. I never realized how much a good team behind the scenes can help a lawyer stay organized and make clients happy. The way you explained that listening, communicating, and being prompt aren’t just basic manners but key parts of good service was really helpful. It also made me understand that lawyers can’t do it all alone and need to trust their staff more. You did a great job showing that having a strong, trained team makes a big difference in the success of a law practice. I really appreciate how clear and honest this article was!

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This article really helped me understand how important staff are to making a law office run smoothly and keeping clients happy. I loved how you explained that it’s not just the lawyer’s skills that matter, but also having a great team to support them by communicating well, meeting deadlines, and giving a good first impression. The way you showed that letting staff help and trusting them can actually make a lawyer more successful was really eye-opening. You did an amazing job reminding us that a strong, trained staff is a key part of great client service and overall success. Thank you for sharing such important advice!

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This article really helped me understand how important staff are to the success of a law office. I never realized how much the people behind the scenes do to keep everything running smoothly and how their work directly affects how happy clients are. The way you explained that good communication, quick responses, and teamwork between lawyers and staff can prevent problems made a lot of sense. It also showed me that lawyers need to trust their staff and let them help more, which I think is great advice. Thank you for sharing these ideas—it made me appreciate how valuable a strong team really is!

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This article really helped me understand how important staff are to the success of a law office. I never thought about how much the front desk and good communication can affect a client’s experience, or how much a lawyer needs help to stay organized and meet deadlines. You explained it so well, showing that a great team can make a lawyer look even better and keep clients happy. I love how you reminded lawyers to appreciate their staff and let them help more—it feels like such an important message. Thank you for writing this—it made me see how teamwork really makes everything run smoother in a law office!

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This article really showed me how important a great staff is in a law office. I didn’t realize that the way someone answers the phone or greets a client can make such a big difference. It helped me understand that lawyers can’t do everything alone and need a strong team to keep things running smoothly and make clients happy. I liked how the article reminded lawyers to listen, communicate, and not let their egos get in the way. You did a great job explaining how staff support can lead to better results and fewer problems. It made me appreciate the behind-the-scenes people even more!

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This article really helped me see how important good staff are to a law office and how they make a huge difference in keeping clients happy. I didn’t realize how much the staff can help lawyers manage their time, communicate better, and avoid mistakes. The advice about listening to clients, acting quickly, and staying in touch makes so much sense, and it’s clear that having a strong team is key to doing that well. You did a great job explaining that it’s not just the lawyer’s work but the whole staff working together that makes a law office successful. Thank you for sharing these smart and helpful ideas!

THE IMPORTANCE OF STAFF TO A LAW OFFICE

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